Worry Less, Live More
Two insurance policies to help you enjoy a more peaceful stay
When you become a Club member, any rate includes travel assistance insurance for the duration of your stay. If you book a non-refundable rate, you’ll also receive cancellation insurance that protects your reservation against certain unforeseen events.
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Before Starting the Trip
Cancellation Insurance
- Included only in non-refundable rates.
- Coverage begins when the reservation is confirmed and prepaid and ends on the day of check-in.
- It allows you to recover the prepaid amount when the cancellation is due to one of the reasons specified in the policy.
- It covers unforeseen events related to health, work, legal matters, and other covered causes.
Review the insurance terms and conditions +
During your stay
Travel Assistance Insurance
- Included in all available rates.
- Coverage begins when you check in and ends on the day you check out of the hotel.
- It includes medical care and assistance in the event of certain unforeseen circumstances during your stay.
- It covers services such as repatriation or reimbursement for unused vacation time, subject to the policy terms.
View all coverage options How does it work?
1
Book on our website Choose your dates, hotel, and rate directly on the official website. 2
Become a Club Member You can sign up for free during the booking process. 3
Receive the information You will receive the details and terms of your insurance policy via email. We'll answer your questions
Frequently Asked Questions
In what cases are cancellation fees covered?
What do I need to do to cancel my reservation and request a refund?
If you booked a non-refundable fare and the reason is covered by the policy, follow these steps:
- Contact the hotel to request cancellation of the reservation and an invoice for the charges.
- Please email flexmyroom@arag.es with your personal information and policy number, and attach the invoice and proof of the reason for cancellation.
- The insurance company will review the documentation and contact you with the necessary instructions.
Who is covered by the insurance?
The insurance covers the primary booker and their travel companions listed on the reservation.
How does health care work?
If you need assistance, please contact the ARAG headquarters at +34 91 566 15 88.
They will tell you what to do and which medical center or hospital you should go to. At participating facilities, the insurance company will pay the costs directly. At other facilities, you may need to pay the bill yourself and then request a refund later.
Where can I review all the terms and conditions of the policy?
You will receive an email on the day you finalize your reservation with all the information regarding your insurance.
Where can I find a more detailed version of the FAQs?
Do you need to contact the insurance company?
For questions regarding a policy, medical assistance, or cancellation, you can contact ARAG directly.
Your safety is our top priority
You're just one click away from traveling with greater peace of mind
Book on our official website, become a member of Club Can Calco Hotels, and enjoy the benefits and included insurance.
The coverage, limits, exclusions, and applicable conditions shall be those set forth in the corresponding policy. The links provided should be replaced with the final terms and documents.
